massachusetts auto insurance


MassDrive Insurance Group Launches Comparison Shopping Platform

Agency adds to growing list of consumer-focused utilities

BOSTON–(BUSINESS WIRE)–MassDrive Insurance Group, one of the first companies to offer Massachusetts consumers an online destination to shop for car insurance, today announced the launch of its instant quoting and comparison shopping platform. The technology solution, combined with MassDrive’s SnapQuote™ tool, live chat and extended hours phone-access to licensed insurance professionals, furthers MassDrive’s commitment to being the most innovative and customer-centric independent agency in Massachusetts.

MassDrive’s new platform offers a unique, streamlined and consumer-friendly user interface that provides accurate real-time quotes from multiple insurance carriers offering a broad range of pricing and coverage options. Complying with Massachusetts’ unique underwriting guidelines, the tool relies on targeted questions and information like driving records and car models. To supplement the comparison shopping tool, MassDrive offers its customers counsel from licensed insurance professionals to ensure the quote is accurate, meets customers’ specific needs, and accounts for any eligible discounts. The agency began pilot testing the service in June.

“We are proud to continue to improve the auto and home insurance buying experience for consumers in Massachusetts with the launch of comparison shopping on MassDrive.com,” said Bill Suneson, co-founder and CEO of MassDrive Insurance Group. “We have always made it a priority to develop the latest technology to best meet our customers’ needs, and we are thrilled with the overwhelmingly positive feedback we have received following this launch.”

MassDrive is known for its adoption of high-tech solutions and offers utilities like web chat and texting that make it easy for customers to get in touch. Through its “Renewal Readiness” program, MassDrive agents monitor premium adjustments from customers’ current insurance company, and upon renewal, re-evaluate the policy with other insurance partners to ensure that every customer receives the best coverage and most cost-competitive policy available.

Massachusetts consumers can access MassDrive’s comparison shopping technology directly at MassDrive.com. MassDrive, through its B2B offering, also makes its technology and insurance services available to strategic partners including affinity groups, online insurance agents and financial institutions.

About MassDrive Insurance Group

MassDrive makes shopping for car and home insurance easy. One of the fastest growing independent insurance agencies in Massachusetts, MassDrive combines innovative, tech-driven services with industry expertise to deliver customized insurance policies that give the best protection and value to consumers. The only company to offer the Renewal Readiness™ policy review program and SnapQuote™ mobile quoting tool, MassDrive is committed to a consumer-centric approach to insurance. MassDrive’s expert agents, partnerships with multiple top-rated insurance carriers and extended hours consistently result in high customer satisfaction. For more information, please visit www.massdrive.com.

Contacts

Greenough Communications
Lucy Muscarella, 617-275-6527
lmuscarella@greenough.biz

Is Competition In The Insurance Industry Benefiting Massachusetts Drivers?

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In 2008, the auto insurance market in Massachusetts was deregulated resulting in major changes for both consumers and insurance carriers alike. As more carriers began to write policies in the state, prices initially dropped.  However, prices have since rebounded and now closely resemble what consumers were paying before the industry was deregulated, according to data from the state Division of Insurance.  The question then arises; Is competition in the industry actually benefiting Massachusetts residents?

Recently, an article titled “Auto Insurance Rates Bounce Back Up In Mass.” was published in the Boston Globe.  The article was written by Deirdre Fernandes and she tries to determine whether or not consumers are benefiting from competition in the auto insurance industry by studying year-to-year comparisons of auto insurance premiums.  Before deregulation, insurance carriers typically had the same prices and offerings for their consumers, prompting larger carriers to avoid writing policies in Massachusetts due to the strict regulation of the industry.

After the deregulation, larger carriers such as Progressive and Geico began writing policies with extremely low premiums, forcing established carriers to lower their prices in order to maintain their business.  Since then, prices have risen as these larger carriers have become more familiar with paying out claims in the state. However, it is important to note that according to Fernandes’ article, repair costs and medical costs (all of which factor into claim payouts) are increasing faster in Massachusetts than across the nation as a whole, which also affect premium prices.

In her article, Fernandes quotes Deirdre Cummings, legislative Director of the Massachusetts Public Interest Research Group who said “If you look at rates and rates are going higher, that’s not in the consumer’s favor.”  Fernandes also plays devil’s advocate by acknowledging the fact that because insurance carriers are no longer regulated, they are able to offer unique services to their customers such as roadside assistance and specific discounts relating to bundling policies together, good student discounts, annual mileage discounts, etc.  Fernandes then quotes Massachusetts Insurance Commissioner Joe Murphy who says “It’s clear that the change in regulation has been a win for consumers”.

While Fernandes does address both sides of the argument, Joe Murphy takes issue with her analysis and wrote a response to her article.  In it, he states “Year-over-year comparisons of auto insurance premiums do not provide a sound foundation for commentary about rate levels or the general health of the insurance market.”  Essentially he argues that the increase in competition gives consumers the power to shop around if their premium does increase, making carriers compete for their business.

The competition also encourages insurance carriers to keep their own profits down so that they can keep premiums as low as possible.  In his response, Murphy says “In the five years prior to 2012, auto insurers in Massachusetts reported virtually zero profit from underwriting, the lowest of any New England state during that same period.”

One of the most important things to take away from both articles is that while insurance premiums may be about the same as they were before deregulation, consumers now have options and the ability to shop around if their premium does go up.  The power is in the hands of the consumer, and they are able to purchase policies not only based on price, but also based on coverage, available discounts, additional services, and much more.

As an independent agency, we are proud to work with many top-rated insurance companies including Commerce, Plymouth Rock, Arbella, Progressive, Safeco, Travelers, and Occidental.  We give our customers options when it comes to purchasing their policy and are unbiased in the quotes we provide. Our goal is to find Massachusetts residents the policy that is right for them.  So, if you’re looking to compare auto insurance rates in Massachusetts and find the best policy for you, get a free quote at MassDrive.com!  Our insurance agents are extremely knowledgeable and will work to find the policy that is right for you!

Photo By: TheBusyBrain

Meet the MassDrive Agent: Cassandre!

Meet Cassandre! She is one of our sales representatives at MassDrive, and she is happy to help you find the right Massachusetts auto insurance for your needs. How much does service matter to you? Maybe not a whole lot when buying insurance, but Cassandre believes that friendly, helpful service is a big part of what makes MassDrive so great. She does her best to make sure you feel like you’ve made a call to the right place!

How else can Cassandre and MassDrive help YOU? Watch her video to learn more!

Meet the MassDrive Agent: Aldo!

Shopping for Massachusetts car insurance? Meet Aldo – he can help! Aldo is one of our account managers at MassDrive. He can help you find a quote from several of our carriers, so you get the insurance you’re looking for at a good price.

The friendly service that MassDrive agents strive for is what sets MassDrive apart in Aldo’s opinion. When you give him or any of our other agents a call, they are happy to help and that’s something you’ll be able to hear, even across those phone wires.

Watch the video above to learn more about Aldo and how MassDrive can help you find the right car insurance. Fun Fact: Aldo has earned the nickname “Hasslehoff” around the office. Don’t hassle the ‘hoff!

Meet the MassDrive Agent: Steve!


Steve, or Fucci as he is affectionately known around the office, is the sales manager here at MassDrive, so if you are looking for car insurance, he can definitely help. Steve understands that buying insurance can feel odd and wants to make sure that while he can’t give you a literal bubble of protection, that he does make you feel as though you are better protected when you leave MassDrive.

To learn more about Steve and how he can help you find the right Massachusetts auto insurance for your needs, watch the video above.

 

Meet the MassDrive Agent: Katie

Ever wonder who’s there to help you at MassDrive? Meet Katie! Kate is our customer service manager at MassDrive, and you can rest assured that you’re in good hands when you give her a call with a question or concern. Katie understands that when you’re shopping for auto insurance, you have different needs and preferences – whether you’re shopping for the best price or a policy that offers extra coverage. As a new mom, she knows there are many factors that come into play when looking for a Massachusetts car insurance policy.

Watch the video above to learn more about Katie and MassDrive!

What is MassDrive? VIDEO

MassDrive is a whole lot more than just Massachusetts auto insurance. We’re an independent insurance agency with multiple carriers to quote from AND a company that offers you convenience – through our extended hours and technology, we’re able to be here for you when you need us, even if that’s after 9-5 or an online quote on the go. Our agents are happy help you find a quote from our different carriers to help you find the best coverage at the best price. We help you shop different carriers so you don’t have to.

Our agents are real people who care about our customers. They’re Massachusetts residents too, so they know the challenges (and pride!) that go along with being a Massachusetts driver and resident. We also offer home, pet and boat insurance, so we can help you make sure you’re covered. Get to know our agents – watch their videos to learn more about what they love about insurance, our customers and MassDrive.

We hope you like our videos! Over the next few weeks we’ll be highlighting each agent’s video so you can learn even more about our great agents. Thank you for visiting MassDrive and happy viewing!

Massachusetts To Ban Texting Behind the Wheel?

The Massachusetts House of Representatives voted 150-1 last week approving a bill that bans texting while driving for all motorists and imposes a new requirement on elderly drivers. Only a day after the Massachusetts House passed the text-banning legislation the Massachusetts Senate voted in agreement passing the measure as well. This piece of legislation will travel onward to Governor Deval Patrick who has also announced he supports the bill and will review the proposal when it reaches his desk.

If passed the legislation will ban texting sate-wide while driving and restrict those under 18 to use a cell phone while driving except in emergencies. Drivers under 18 years of age who are caught texting and driving under this new legislation will face a $100 find on the first offense, $250 on the second, and $500 on the third and all subsequent offenses. The fine and ticket for texting while driving will not be considered a moving violation and thus are not subject to an insurance surcharge.

The proposed bill will also require drivers turning 75 years or older to take their license in to an RMV office to take an eye exam for a renewal and every five years after their 75th birthday. Another key part in the legislation is a provision created to encourage doctors to alert the state when a patient may be dangerous on the roads.

If this bill makes it’s way to law Massachusetts will join 28 other states and the District of Colombia in banning texting behind the wheel.

Are You Being Overcharged For Your Auto Insurance?

This past May the state attorney general announced four additional insurance companies to pay fines and compensate 10,000 auto insurance customers who were being charged auto premiums with inaccurate accident reports indicating they had not been at fault. The four companies to re-pay customers unfairly determined premiums are: Abrella Mutual, Norfolk & Dedham, United Service Automobile Association and Electric Insurance.

Some Massachusetts insurance companies were practicing outsourcing. When the auto insurance industry deregulated about two years ago the major insurers began using private databases to rate customers. There is a fear this outsourcing was careless in its record practices and drivers were being wrongly assigned at fault accidents and thus being charged higher premiums. These errors were found and investigated when a consumer complaint was sent to the Massachusetts Attorney General’s Office regarding overcharges based upon an inaccurate driving record.

Along the same lines as a credit report, your driving record in the RMV can contain mistakes by way of anything from a misspelling error and software glitches to poor handwriting on the original accident report. To protect yourself from paying higher premiums for accidents you were not involved in or determined not at fault with, it’s a good idea to review your driving record every do often.

A great way to do this is to ask your auto insurance agent what accidents, tickets, or violations are on record and affecting your rates. If you find you have one of these on your record that you were not involved in the first step is to seek out the source of the information. If the information was submitted by a company, contact the company and request a copy of the accident report they have on file. When you receive a copy of the accident report, compare it to the original police report. You will next need to file an appeal to either your current auto insurance carrier or the Massachusetts Court of Appeals.

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