The mere idea of visiting the RMV is a dreary nightmare to many: taking a number, filling out paper work, waiting, and waiting… and waiting. The Massachusetts Registry of Motor Vehicles has recognized your impatience and frustration of visiting a branch in creating numerous opportunities for drivers to complete transactions and other. For a number of drivers who are still required to visit a branch, the RMV has made the visit an even less stressful process.

The registry is working on creating additional web functions for new drivers and new Massachusetts residents to set meeting times to process paperwork without the wait. The RMV tested a pilot program at its Springfield branch for the past few  months, and with its success will now make the service available statewide. During the pilot a total of 89 customers scheduled appointments.

The Massachusetts RMV website mass.gov/rmv holds an interactive guide that will walk applicants through the process and notify the driver of required documents that will be needed at the meeting to verify identity and residency.