United Service Automobile Association


Are You Being Overcharged For Your Auto Insurance?

This past May the state attorney general announced four additional insurance companies to pay fines and compensate 10,000 auto insurance customers who were being charged auto premiums with inaccurate accident reports indicating they had not been at fault. The four companies to re-pay customers unfairly determined premiums are: Abrella Mutual, Norfolk & Dedham, United Service Automobile Association and Electric Insurance.

Some Massachusetts insurance companies were practicing outsourcing. When the auto insurance industry deregulated about two years ago the major insurers began using private databases to rate customers. There is a fear this outsourcing was careless in its record practices and drivers were being wrongly assigned at fault accidents and thus being charged higher premiums. These errors were found and investigated when a consumer complaint was sent to the Massachusetts Attorney General’s Office regarding overcharges based upon an inaccurate driving record.

Along the same lines as a credit report, your driving record in the RMV can contain mistakes by way of anything from a misspelling error and software glitches to poor handwriting on the original accident report. To protect yourself from paying higher premiums for accidents you were not involved in or determined not at fault with, it’s a good idea to review your driving record every do often.

A great way to do this is to ask your auto insurance agent what accidents, tickets, or violations are on record and affecting your rates. If you find you have one of these on your record that you were not involved in the first step is to seek out the source of the information. If the information was submitted by a company, contact the company and request a copy of the accident report they have on file. When you receive a copy of the accident report, compare it to the original police report. You will next need to file an appeal to either your current auto insurance carrier or the Massachusetts Court of Appeals.

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