The Patrick-Murray Administration has increased the Massachusetts Department of Transportation efforts to strengthen customer service through online RMV services, the Accelerated Bridge Program, and now with spreading a free 511 service. The next generation of 511 traveler information service, as the press release describes it, is at no cost to the Commonwealth. Mass DOT will is partnering with Sendza, a growing Massachusetts communications software company based in Marlborough to make the 511 travelers information service available May of 2010.
This is the first time 511 traveler information will be available statewide as it was previously only available in eastern Massachusetts. The traveler information will give drivers the ability to automatically receive personalized travel information alerts via e0mail, text, or phone. The partnership with Sendza is of no cost to the state creating a one time savings of $4.1 million and a $1.2 million annual savings for MassDOT. The 511 information service currently handles about 500,000 a month. The Sendza-based 511 system is not only capable of this but holds the capacity for significant growth as the system’s availability spreads.
This partnership is a perfect example of our new transportation reform approach, working to deliver better statewide service to travelers at a reduced cost to taxpayers
-Governor Deval Patrick
July 21, 2000 the Federal Communications Commission designated 511 as the single traffic information telephone number for use by states and local jurisdictions. Traveler information systems have helped reduce travel times, decrease fuel consumption, and reduce the number of accidents. Massachusetts implemented 511 on October 15, 2007 providing real time traffic, transit, weather, and construction. The 511 traveler information is available 24 hours a day, 7 days a week, 365 days per year.