The younger tech-savvy generations may fall in love with the newest addition to the Massachusetts RMV site: on-line driver’s exam scheduling. Until last week teenagers were only able schedule a driver’s exam by calling the RMV hot line. These calls annually number approximately 260,000 and greatly slowed the routing of other call-center customers.
Hopeful teen drivers can pay the $20 exam fee while registering and, if they’re feeling confident, the $50 licensing fee eliminating another trip to a Registry branch once they’ve passed the exam. If paid for through the website the teenager’s licnese will be sent through the mail with the learners permit photo. During a two week test period almost 900 permit holders successfully scheduled their driving examinations!
Drivers license exams were previously administered by State Police troopers and as of two years ago are now handled by Registry examiners. About 2,500 road tests are given a week through the 29 Massachusetts examination locations. Serving more than 4.6 million drivers the Massachusetts Registry of Motor Vehicles will be able to better service drivers as those scheduling examinations begin to navigate to the website rather than phone hot line.
To schedule a driver’s examination online visit the Massachusetts Department of Transportation site here.